Complaints are an important source of information for the organisation in identifying issues and risks and improving processes and systems.
Concerns and complaints are valued as an opportunity to protect an individual from harm or to improve a practice or system. We encourage all concerns and complaints to be raised in the first instance with a relevant Manager or Principal in accordance with BCE complaint policies and procedures. A concern or complaint that is of a safeguarding nature will be directed to the relevant BCE procedure for the appropriate response.
Information about how to raise a safeguarding concern or complaint are set out in the following procedures:
Other pathways for reporting concerns about the abuse or exploitation of a child or young person:
- Concerns about abuse, exploitation or other serious misconduct by BCE personnel may be forwarded to STOPLINE which is an independent service established under the Archdiocese of Brisbane.
- If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, contact Child Safety Services Centres and talk to someone about your concerns:
- During normal business hours - contact the Regional Intake Service.
- After hours and on weekends - contact the Child Safety After Hours Service Centre on 1800 177 135. The service operates 24 hours a day, 7 days a week.
- Concerns or suspicions of a criminal nature should be reported directly to the Queensland Police Service:
- If you believe a child is in immediate danger or a life-threatening situation call Triple Zero (000)
- If there is no immediate danger, and you have serious concerns relating to the sexual abuse of a child contact Police link on 131 444.